Terms & Conditions
Welcome to Star Hair. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchase.
1. General
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These Terms & Conditions apply to all visitors, users, and customers of Star Hair.
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By placing an order with us, you accept our policies including Shipping Policy, Exchange Policy, and Refund Policy.
2. Products & Services
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All our wigs, hairpieces, and extensions are made from 100% human hair and undergo strict quality checks.
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Product images displayed on our website are for reference; slight variations in color, texture, or length may occur due to lighting or individual differences.
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We do not guarantee an exact match with your natural hair, but our team will guide you in selecting the most suitable option.
3. Pricing & Payment
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All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless mentioned otherwise.
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Payments must be made through secure gateways such as Razorpay or other approved methods.
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In case of failed transactions where the payment is deducted but the order is not generated, the amount will be auto-refunded within 5–7 business days by Razorpay.
4. Shipping & Delivery
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Orders are shipped within 5–7 business days after confirmation.
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Delivery timelines may vary depending on your location and courier services.
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We are not responsible for delays caused by courier partners, natural calamities, or unforeseen circumstances.
5. Exchange & Refund Policy
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We offer exchange only within 10 days of delivery for defective products or incorrect sizes (too small or too large).
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No refunds are provided except in the case of failed transactions as mentioned above.
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Products must be unused, unworn, and returned in original packaging for an exchange request to be approved.
6. User Responsibilities
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Customers are responsible for providing accurate shipping details. Star Hair will not be liable for lost or undelivered orders due to incorrect addresses.
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Customers are advised to follow the care instructions provided to maintain the quality and longevity of wigs and hair extensions.
7. Intellectual Property
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All content on this website, including text, images, logos, and product designs, are the property of Star Hair.
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Unauthorized reproduction, distribution, or modification of our content is strictly prohibited.
8. Limitation of Liability
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Star Hair is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
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While we ensure premium quality, results may vary depending on individual care, usage, and styling methods.
9. Changes to Terms
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We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website.
10. Contact Us
For any queries regarding these Terms & Conditions, please reach out to us:
📞 +91 9322240051
📩 Or visit our Contact Us