Shipping, Refund & Returns Policy
At Star Hair, we value your trust and want to ensure a smooth shopping experience. Please read our policy carefully before placing your order.
Shipping Policy
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Orders are typically processed and shipped within 5–7 business days.
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Once dispatched, you will receive tracking details via email/SMS to monitor your order status.
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Delivery timelines may vary depending on your location, courier partners, and unforeseen circumstances.
Exchange Policy
We offer an exchange option within 10 days of delivery under the following conditions:
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The product is defective or damaged.
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The size is too small or too large.
🔹 Exchange requests must be raised within 10 days of receiving the product.
🔹 The product must be unused, unworn, and returned with original packaging & tags.
Refund Policy
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No refund policy is applicable once the order is placed and delivered.
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Refunds are only applicable if:
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The payment was deducted from your account, but the order was not generated due to a technical issue.
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In such cases, the amount will be automatically refunded by Razorpay within 5–7 working days.
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Important Notes
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Exchanges are subject to product availability.
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Shipping charges for returns/exchanges may apply unless the product received is defective or incorrect.
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For hygiene and safety reasons, products that are used, altered, or damaged due to customer handling will not be accepted for exchange.
Contact Us
If you have any questions or need assistance with your order, please reach out to us at:
📞 +91 9322240051
📩 Or visit our Contact Us page.
We’re here to make sure your Star Hair experience is hassle-free!